Last updated: January 2025
At Oktika, we stand behind the quality of our services. Please read this policy carefully before placing an order. By purchasing any service from Oktika, you agree to the terms outlined below.
1. SEO Backlink Building
Backlink building involves significant manual effort including outreach, content creation, and placement. Once backlinks have been built and the live URLs delivered to you, no refund will be issued. If a link goes down within 30 days of delivery due to no fault of yours, we will replace it at no extra cost.
2. Guest Posting Service
Once a guest post has been published and the live URL delivered, no refund will be issued. If we are unable to secure a placement matching the agreed domain metrics, we will find an equivalent placement or issue a full refund for that specific placement.
3. Instant Indexing Service
Once URLs have been submitted for indexing, the service is considered delivered and no refund will be issued. We guarantee submission to Google, not guaranteed index inclusion, as indexing is controlled by Google.
4. Website & Web Application Development
- Project not started: Full refund applicable.
- Project in progress: Partial refund based on work completed at time of cancellation.
- Project completed and delivered: No refund.
- Timeline not met by Oktika: If the project is not delivered within the agreed timeline or mutually agreed extended timeline, and the delay is solely due to Oktika, a full or partial refund will be issued based on the extent of delay and work completed.
- No refund for delays caused by late client responses, incomplete requirements, or client-initiated change requests that extend the timeline.
5. Software Products
No refund will be issued once a software product demo has been provided and the order confirmed. If the product is materially different from what was described, contact us within 7 days of delivery and we will resolve the issue.
6. Cancellation
You may cancel an order before work has commenced for a full refund. Once work has started, cancellation is subject to the terms above based on service type and completion stage.
7. How to Request
Contact us via Email: help@oktika.com or Telegram: @Oktikasupport with your order details and reason. We will respond within 2 business days.